1 Introduction
Oakwood Housing Group Ltd. is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2 Information We Collect
We may collect and process the following types of personal information:
- Names and contact details (phone number, email address, postal address)
- Referral information from local authorities, support organisations, and partner agencies
- Support needs and circumstances relevant to housing placement
- Risk assessments and safeguarding information
- Property information (for landlords offering accommodation)
3 How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing referrals and assessing suitability for our accommodation
- Providing accommodation and ongoing support to residents
- Communicating with you about our services
- Managing properties and landlord relationships
- Complying with legal and regulatory obligations
4 Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
Consent
Where you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity
Where processing is necessary for the performance of a contract with you.
Legitimate Interests
Where processing is necessary for our legitimate interests or those of a third party.
Legal Obligations
Where processing is necessary to comply with a legal obligation.
5 Data Sharing
We may share your personal data with the following parties where it is necessary and lawful to do so:
- Local councils and housing authorities
- Support services and partner organisations
- Regulatory bodies and law enforcement agencies, as required by law
We will never sell your personal data to third parties.
6 Data Retention
We retain personal data for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymised in accordance with our data retention schedule.
7 Your Rights
Under data protection law, you have the following rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restriction
Request that we limit the processing of your data.
Right to Portability
Request transfer of your data to another organisation.
Right to Object
Object to the processing of your personal data.
8 Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us: